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Refund policy

Effective Date: 3 August 2026

At Manna Health, we are committed to providing high-quality natural health products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

Products may be returned within 30 days of the delivery date, provided that:

  • The product is unopened, unused, and in its original packaging.
  • The product is in a resalable condition.
  • Proof of purchase is provided.

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless they are defective or supplied incorrectly.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery by emailing info@mannahealth.co.za. Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Once the claim has been assessed, we may replace the product, issue a refund, or offer another suitable solution.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days after approval. Processing times may vary depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it will be treated as a return in accordance with this policy.