Effective Date: 3 August 2026
At Manna Health, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
1. Who We Are
Manna Health is an online retailer of natural health products operating through www.mannahealth.co.za.
If you have any questions regarding this Privacy Policy, please contact us:
Email: info@mannahealth.co.za
Website: www.mannahealth.co.za
2. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Telephone number
- Delivery and billing address
- Payment information (processed securely through third-party payment providers)
- Order history
- Customer support enquiries
- Marketing preferences
- IP address
- Device information
- Browser type
- Website usage information through cookies and analytics technologies
3. How We Collect Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions or competitions
- Join our affiliate programme
- Browse our website
We also collect limited information automatically through cookies and analytics tools.
4. How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Deliver products
- Process payments
- Provide customer support
- Send order confirmations and delivery updates
- Improve our products and website
- Prevent fraud
- Comply with legal obligations
- Send marketing communications where you have consented
5. Marketing Communications
If you subscribe to our mailing list, we may send you:
- Product updates
- Health information
- Promotions
- Special offers
- Educational content
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers who assist us in operating our business, including:
- Payment processors
- Courier companies
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Affiliate programme software providers
- Customer support platforms
These service providers may only use your information to perform services on our behalf.
7. Payment Security
Payments are processed by secure third-party payment providers.
Manna Health does not store your full credit or debit card details on our servers.
8. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Measure advertising performance
- Personalise your shopping experience
You may disable cookies in your browser settings; however, some website functionality may be affected.
9. Google Analytics and Advertising
We may use services such as:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel
- Other advertising technologies
These services may use cookies and similar technologies to understand website usage and improve advertising relevance.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although no internet transmission is completely secure, we continually work to safeguard your information.
11. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally permitted
- Object to certain processing
- Withdraw consent for marketing
- Lodge a complaint with the Information Regulator of South Africa
12. Retention of Information
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer service
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
13. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, together with the effective date.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
Manna Health
Email: info@mannahealth.co.za
Website: www.mannahealth.co.za
17. Information Regulator (South Africa)
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).
Website: https://www.justice.gov.za/
